Successful Sales Call
Price
IDR 399000
What will you get?
Limited Access for only 3-months
10 lessons (1h 45m)
Certificate
An introduction to all the steps that span the process to successfully win the business. Learn how to ask the right questions at the right time to effectively discover and address prospects' needs, improving in-the-moment interactions.
What will you get?
Lesson 1
In this lesson, we will explore the reasons why employees don’t do what they’re supposed to do and how counselling can support employees in behavioural and performance change
Lesson 2
A key step in the counselling process is to clearly define the problem first before seeking a solution. So in this lesson, we learn 2 step approach: Get to the right problem and clearly define the problem.
Lesson 3
You will practice several case studies to measure your understanding of the previous lesson.
Lesson 4
As a manager or supervisor, it's part of your job to give feedback—both positive and negative—to your employees. In this lesson, you will learn how to give feedback effectively.
Lesson 5
Take a quiz to measure your understanding of the lesson you learned.
Lesson 6
Counselling is essentially about leading an employee from insight to action. In this lesson, you will learn how to prepare for effectively guiding this process.
Lesson 7
You will work on a case study quiz about Logical Consequence Practice.
Lesson 8
You will practice case studies about the discussion plan, which is an important part of the counselling toolkit.
Lesson 9
There are many different techniques that you can use when counselling team members. This lesson covers core communication practice skills and techniques that are the most effective during a counselling conversation.
Lesson 10
In this lesson, you will go through the steps to follow in your face-to-face discussion to give employees insight into their problems and guide them towards finding a solution.